×

CITYOFLONDON TECHNOLOGY NEWS

Thursday March 21 2019

Why Digital Transformation Is Important For Builders Merchant Distributors




Why Digital Transformation Is Important For Builders Merchant Distributors

The business landscape has witnessed an eye-widening shift in recent years, which has impacted operations across countless industries. As technology continues to advance at a rapid rate, these changes pose an even greater threat to current internal procedures, customer demand and service expectancy.

 

As a result of this, corporate bosses must recognise the need for digital transformation across their organisation and make appropriate investments to maintain their success. This message is especially important for both timber and builders merchants, as this article will detail.

Making The Transformation Changes

Your competitors are already future proofing their business and it’s important that you don’t get left behind. Initially, it will be difficult to adopt changes internally, as staff can be reluctant to new processes which will need to be rolled out to streamline the company. However, understanding the power that digital transformation holds is crucial for achieving the most positive outcome that will help you create better relationships with your customers.

 

For builders merchants distributors, it’s all about knowing what your customers want and delivering exactly that. Technology will play a significant part in this, with many businesses adopting Big Data, advanced analytics, Internet of Things (IoT) and more.

 

Distributors that cater to these types of businesses must understand that their requirements from you will change throughout their own development process. For example, digital transformation allows you to optimise the overarching service and ensure a more strategic delivery of materials.

 

Giving Your Partners What They Want

 

As a distributor, you’ll understand that the majority of your timber and builder merchant partners run projects that are time sensitive. To ensure that you offer them the most efficient service possible, you need to be reactive and anticipate their needs. This means that you must manage the process from beginning to end and have continuous communication with them past their point of purchase – allowing you to always be on hand to answer any queries that customers might have.

 

To ensure that you can meet demand, it’s important to have a strong relationship with customers. Develop an agreement that is beneficial to both parties, whereby the introduction of warehouse management systems can allow you to update their business inventory without them having to place an order.

 

Forecasting Inventory

From the perspective of timber and builder merchants, a project is only successful if the materials needed for the job have been used efficiently and the budget has been well spent on these necessities. This means that as a distributor, you must properly forecast what items they need and the quantity, as well as when they need them.

 

It’s also your duty to be proactive. If you’ve been informed that there was some left-over product from one project, keep this in mind when distributing the next batch – as previous materials can still be used. This will show to businesses which use your distribution firm that you’re on top of their account and understand their requirements.

 

Bettering The Customer Experience

In 2019, everything is about the experience that you offer to your customers. This is something that sets you apart from your competitors, as 86% of customers will pay higher for a better experience. As well as this, by 2020, customer service will overtake both price and product as the key brand differentiator.

 

You need to know how your customers want to communicate with you. Present them with opportunities that will allow them to do business with you both online and offline – including an active customer service telephone line, internet portals and software, or even through an app. 

 

There’s a lot that distributors can benefit from transforming their business to keep up with current industry demand. However, it’s important to understand that the digital landscape is constantly evolving, so it’s vital that you invest internally to ensure you’re offering the best service possible.

 



"The business landscape has witnessed an eye-widening shift in recent years, which has impacted operations across countless industries."
Kerridge Commercial Systems








DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.







Entirely London Jobs


Senior Business Development Manager - Technology & IP

Central London


A dynamic and forward thinking international law firm have an exciting role at senior management level within their business development team.




Interim Management-Technology Recruitment

City of London


My client is a leading global search firm with an established interim management practice.




Interim Management-Senior Technology/Data Recruitment

City of London


My client is a leading global search firm enjoying impressive growth with an established interim management practice.




Researcher/Resourcer Executive Search Technology/PE/VC clients

Central London


My client is a division of a highly respected Executive Search firm focussing on the PE/VC marketplace.




PE Technology Executive search Director

Central London


My client is a division of a highly regarded global Tier 1 search firm specialising in the Private equity backed market place.




Accounts Payable Lead Technology

City of London


My client is one of the fastest growing VC-backed technology companies in Europe and is now changing the industry it specialises in with its leading technology.




Senior Technology Underwriter

London


The role This insurer has been providing insurance solutions to technology clients since 1994 and we have grown a substantial book of business to date.




Recruitment Team Leader for a leading Technology Brand!

South East London


Could you be our next ERP Recruitment Team Lead? You will; Manage and mentor your own recruitment team, train, develop and nurture new members.




IT Delivery Manager

City Of London


My financial services client is seeking a Technical Commercial Delivery Manager to join the Technology Department and join the Real Time Gross Settlements Programme, reporting both Technology and operationally into the Programme.




Lecturer in Creative Media Production and Technology (0.8)

South West London


Lecturer in Creative Media Production and Technology - Film Making & Visual Effects (0.




Talent Acquisition Manager - IT & Technology

London


We have a career-enhancing opportunity within a Global Multinational with close to 10,000 employees worldwide, and revenues in excess of $10 Billion p/year.




Assistant Tax Manager - Media & Technology - Top 10 firm

London


Do you want to work with interesting media and technology clients?Craving a role with a real mix of client facing advisory work?Do you want the autonomy of working from home? I am recruiting a great front end taxation role working closely with two excellent dynamic tax Partners on clients ranging from advertising, film makers, and music production to fin tech businesses.




International B2B Marketing Manager Technology/Product

Central London


International B2B Marketing Manager (Technology/Product) Minimum 3 months: £55000 - £75000 Client will consider candidates with up to 1 months noticeClosing date: Tuesday 13th August @ 9am  Reed Marketing & Creative is currently partnering with a globally recognised SaaS company who are recruiting an interim Senior Ma.




Sales Development Representative - Technology - Central London

City Of London


Sales Development Represenatative Technology Central London The role and companyAs a Sales Executive you will be required to generate opportunities for the field sales team.




Technology Sales - Cyber Security Sales

City of London


Technology Sales - Global Leading Cyber Security Firm - Sales Development Representative This is an exciting time within the cyber-security industry, with the ever-growing nature of cyber-attacks and the demand for safe and secure data greater than ever, the importance of this channel has never been bigger.




Principle Technology Partner - Data Exploitation

London


This is an opportunity for a skilled individual to enhance their current skillset and knowledge working in a dynamic environment.




Trainee Recruitment Consultant - Technology Recruitment

Central London


Are you looking to work at the very top of the Information Technology recruitment industry? Would you work for a company that is winning awards for its training and development programme? Does the idea of working on a high octane sales floor excite you?Would you like to work with international clients.




RECOMMENDED FOR YOU ON ENTIRELY TECH










































Discover the latest Industry News & Opinions on Entirely














We transform your bright ideas into brilliant digital products.